fast and reliablefaq


Rates as low as $150

FAQs


We have collected the most popular questions, so that you could easily find the answer for almost any question you may have.

  • How freight pricing works
  • What is a freight broker?
  • Why use a freight broker?
  • How long have you been in business?
  • What is a full truckload shipment?
  • What types of freight will you not accept?
  • What territory do you cover?
  • How do you calculate truckload rates?
  • What transportation services do you provide?
  • What are your hours of operation?
  • What is an LTL shipment?
  • How are LTL transit times calculated?
  • How do I arrange for payment?
  • What about insurance coverage for my freight?
  • When should I use a common carrier?
  • What happens if my shipment is not ready?
  • Can I estimate the weight of my shipment?
  • What should I do with the Bill of Lading?
  • How should I package my shipments?
  • Can I schedule a shipment and have it picked up on the same day?
  • What is the claims process?
  • What is a NMFC number?
  • Service Related Charges
  • What happens if I receive a bill directly from a carrier?
  • What is dimensional weight?
  • All Quotes Are All Inclusive
Less than Truckload companies use several methods to determine the price they charge to ship an item for you. The most common is Freight Class. The National Motor Freight Traffic Association issues a publication called the “National Motor Freight Classification” or NMFC. This serves as the rule and guide to the trucking industry and is used to determine the “classification” of shipments. The price you pay to ship an item is directly tied to its stated freight classification.

Shipment density is calculated to determine how many pounds per cubic foot your shipment is. This tells the carrier how many other shipments will practically fit into a trailer with your shipment. Dense items such as building materials, steel, engines, machinery have low classifications such as Class 50 thru 85. The lower numbered classes are the least expensive to ship. Another factor that determines freight class is the item’s likelihood for damage. Fragile or bulky items fall into freight classes 125 to 500, and account for the highest amount in shipment cost. Your service provider should be knowledgeable in determining freight classifications and assist you in determining the freight class free of charge.

Brokers sometimes have been granted “FAK” or “Freight All Kinds” pricing with the carriers they contract with. What this means is higher classed items are shipped at a lower cost classification. As a individual shipper, the only way you can benefit from this type of pricing is to utilize a broker. Trucking companies do not offer this type of discounted pricing to private parties.
Full Truckload pricing is generally computed by the mile. The trucking company factors the operating cost per mile, adds a markup which totals the rate you pay.
Very simply, it's an individual or a company that brings together a shipper that needs to transport goods with an authorized motor carrier that wants to provide the service. A freight broker falls into the category of transportation intermediary, which is a company that is neither a shipper nor an asset-owning carrier, but plays a role in the movement of cargo. Brokers provide an important and valuable service to both motor carriers and shippers. They help carriers fill the trucks and earn a commission for their efforts. They help shippers find reliable motor carriers that they (the shippers) might not have otherwise known about. In fact, some companies use brokers as their traffic department, allowing the broker to coordinate all their shipping needs.
Many businesses have limited resources to staff an in-house traffic or logistics department. Instead, they source that work out to a freight management provider. These companies are in daily communication with the trucking industry and have the expertise to negotiate competitive freight rates while maintaining the customer's delivery schedule. These providers are freight brokers.

A shipper's core competency is in making and selling their product(s). The freight broker's core competency is moving those products from origin to destination. It is very expensive for the shipper to have the in-house expertise to handle all of the details in getting a product from the manufacturer to the warehouse or from the warehouse to the retailer. Shippers will do better by focusing on what they do best and outsourcing the transportation to a freight broker. A freight broker also has access to a much larger base of carriers than a shipper does. Even though the shipper may work with a number of carriers, the freight broker works with thousands of carriers, giving them the types and availability of equipment the shipper needs. Freight brokers can use the size of their network and the volume of freight they manage as leverage for the best service at the best price. The majority of trucking companies do not have a sales staff. They rely on freight brokers to identify available loads. So, a carrier has a greater chance of securing regular moves because the broker is dealing with various shippers across the country.

Freight brokers maintain state-of-the-art telephone and computer dispatching systems that enable them to provide the shipper or the consignee with detailed load information. It is important to keep in touch with everyone in the transportation pipeline. In summary, freight brokers serve as excellent transportation managers and consultants so the shipper can free up their resources to do other things.
We have been in operation since 1994.
A full truckload shipment is one where the entire truck is dedicated to the shipping of your freight.

Full Truckload pricing is generally computed by the mile. The freight carrier factors the operating cost per mile, adds a markup which totals the rate you pay.
We do not accept Hazardous Materials (HM), or shipments that require refridgeration.
EngineShipping.com works with both domestic (United States) and international shipment
Truckload rates are based on a variety of factors. These factors include, but are not limited to, the origin city, destination city, miles, load-type (full or partial), customer requirements (e.g. urgency, loading and unloading requirements), and the most important of all, truck availability.
  • Less Then Truckload
  • Full Truckload
  • Air Freight
  • Ocean Freight
  • International Freight
  • Ground Freight
  • Small Package
  • EngineShipping.com office hours are 8:00am to 5:00pm (MT/PT), Monday through Friday.
    Corporate office is located in Phoenix, Arizona.
    An LTL shipment is a smaller weight shipment (usually under 10,000 lbs) that will move on a regular scheduled motor freight carrier. The rates for an LTL shipment are based on the origin and destination zip codes, the weight, and the product being shipped.

    An LTL shipment normally has a scheduled transit time (e.g. 3 days, 4 days, etc.) depending on the distance traveled.
    Transit times begin counting on the first business day after the day of pickup until the day it delivers. Holidays and weekends are not counted as a transit day.
    At EngineShipping.com we offer several ways to pay for your shipment. We accept credit card. Payments are processed prior to dispatching of the freight carrier.
    The national freight carrier are required to carry limited liabilty insurance for each product in there possession.

    Additional insurance coverage is available for your shipment upon request.

    Please contact a customer service representative for details.
    When the shipment weighs more than 150 lbs., truck transportation is the more economical means of transportation. If the shipment is under 150 lbs. you have the option of using a parcel service carrier. EngineShipping.com can assist you with small parcel shipments. Common carriers will transport your shipment on a truck with additional small shipments so that the costs for transportation are shared. If your shipment weighs more than 8,000 lbs., you may be required to use an entire truck (Full Truck Load shipment). Standard procedures for common carriers are outlined as a truck driver backing up to a dock to be loaded by the consignor (shipper), driving the cargo to the receiving destination to be unloaded by the consignee. Any other service that is not considered "standard procedure" may assess additional fees known as "Accessorials". Provide complete details about your shipment so the quote received will include any applicable fees for special equipment needed.
    Most commonly, the driver will not wait. The drivers are on a strict schedule and typically they will be dispatched for the following business day to secure your shipment. This of cours will delay your service.

    If you as the shipper will not have the pickup ready on the day scheduled, contact one of our customer service representatives and we would be happy to reschedule the pickup.

    Keep in mind that some of the transportation companies will assess a fee if the carrier has to send a driver out for a second time to secure you shipment. These charges will be assessed to the person paying for the shipment
    We realize that many shippers do not have a scale capable of weighing the shipment. We would suggest that you do your research on the weight of your shipment. If an inaccurate weight or class is used and a shipment is reweighed or re-classed by the carrier, those costs will be passed on to you in addition to the possibilty of a delay in delivery.

    We have compliled a list of engine weights for a reference. If you do not see your perticular engine or transmission on the list, do some research of your own.

    ENGINE WEIGHT LIST
    The shipper of the freight is responsible for placing all labels on the shipment prior to pickup.

    It is imperative that the labels provided are unedited and each label is used for the shipment. If not, the shipment could arrive at the destination as a COD and once this happens, the carrier of the shipment will charge an additional fee to correct the billing errors. These charges ($35.00) will be assessed to the person paying for the shipment.

    Labels Provided By EngineShipping.com Include:

    Bill of Lading (showing the shipper, consignee, billing party, special instructions etc...)

    Shipping Label (showing pickup and delivery addresses)

    Attention Label (advising the consignee what to do if damage is found)

    Do Not Stack Label (advising the carrier not to stack the shipment in transit)

    If the shipper does not have the capability of printing these documents they can be faxed or mailed to the shipper. These documents are required in order to schedule the shipment for pickup.

    All parties involved should have a copy of the Bill of Lading (buyer, seller and carrier) for their records.
    How you package your shipment can save you money!

    Unlike small parcel shipping via USPS, Fed EX, UPS and DHL shipping freight yields a much higher likelihood of damage. The common misconception is that packaging is not required, or minimally required. Always ask the broker the packaging requirements for the type of freight you’re shipping. The trucking company that picks up the item may refuse to pickup if the packaging is not up to standard. They do this to avoid freight claims and the potential of damaging your shipment. Transportation companies don't want items to get damaged, so packaging guidelines are in place to prevent damage whenever possible. The main reason for shipment damage is IMPROPER PACKING!

    The best option is to have your item packaged in a wooden crate with a pallet used for a foundation. This provides the maximum protection you could ask for. The internet offers a wide range of crating and packaging services available to the general public. Think of these services as an insurance policy. If you spend $500 or more on an item... is it worth $100 or so in packaging costs to help prevent damage?
    Yes, but this service cannot be guaranteed.

    If the shipment is scheduled before noon at the pickup location, we may be able to get it picked up the same day. The later it is in the day, the less likely the carrier will be able to accomidate the pickup request.
    While freight damage is rare, it can and does occur. To properly receive a damaged shipment, the following instructions must be followed to process any claim on this shipment.

    If your shipment shows visable signs of damage, open immediately to check the contents, and ask the driver to inspect the contents with you. Then write a precise description of the damage on both your copy and the Freight carriers copy of the delivery receipt. When recording loss or damage, use specific details and try to avoid general or generic terms such as "box damaged" or "torn". This type of notation does not provide adequate support for your claim. Please note: A notation of "subject to inspeaction," by itself, is not considered a valid notation for loss or damage. Without this written notification you are signing the delivery receipt that you have received your shipment in good condition! Your grounds for a claim will be very difficult to prove.

    You are not justified in refusing a damaged shipment unless the damage has made the goods worthless. In cases of partial damage or loss, you should accept the entire shipment and notate the damage.
    Supporting Documentation: It's a good idea to take pictures, etc. and to have all documents organized in support of your claim.
    The Freight Carriers Rules Tariff limits a carriers liability on certain commodities and provides for a dollar limit per pound per package.
    See specific carrier rules for limitations.
    Promptly contact Engines Direct Freight @ 1.800.998.2100 to initiate a claim with the carrier, and if additional insurance was purchased , the insurance company, on behalf of the damaged party.
    Claims with the carrier must be filed within 90 days of delivery.
    The claim process can take 60 - 90 days depending on the carrier.
    The claim service is provided and processed on the customers behalf.
    EngineShipping.com is not involved in the actual claims process and has no influence in the carrier's claim decision although we will provide any support we can.
    This is a numeric indicator that specifically identifies each type of product that can be shipped by a LTL carrier. The National Motor Freight Association presets these product classifications quarterly. It is always helpful to have the NMFC number on the Bill of Lading in order to avoid re-classification and accurately identify each product you are shipping.

    We have provided a short list of NMFC numbers and classifications. If you do not see your product shown on the list, please contact a customer service representative for assistance.
    Below you find a list of services that the carriers provide on a fee basis.

    Residential: The carrier defines a business as a location that opens and closes to the general public at set times each day. Even if you open and close at set times, you may be considered a residence if you are located in an area zoned for residential.

    Limited Access: Schools, colleges, churches, storage locations and military installations.

    Inside Pickup or Delivery: If the driver is required to go inside (beyond the front door or loading dock) to pickup or deliver a load instead of remaining on the dock or in his truck, additional fees will be applied.

    Lift Gate: When the shipping or receiving address does not have a loading dock, manual loading or unloading is necessary. A liftgate is a platform at the back of the truck that can raise and lower a shipment from the ground to the truck.

    Weight & Inspection

    Billing Correction:
    Call our customer service department at 1.800.998.2100 and fax a copy of the bill received. Our customer service staff will contact the carrier and have the charges properly credited.

    Typically, this situation occurs when the Bill Of Lading issued to the shipper was not used. To prevent future problems, please make sure that the shipper gives the driver a copy of the Bill Of Ladding provided by EngineShipping.com for every shipment.
    Dimensional weight is a standard formula used throughout the freight industry that considers a package's density when determining charges. Transportation charges are based on the gross weight of a shipment or the dimensional weight; whichever is greater. Simply put, dimensional weight is when the weight of a package is inappropriately less than the actual size of the package. For example, a box filled with inflated balloons.
    What exactly does “ All Inclusive “ mean?

    Well it’s quite simple... it means: No Hidden Fees!!

    No hidden Accessorial Fees
    No extra fees after accepting your quote
    No surprise fees after your shipment is processed
    No extra charges for something you were never informed about

    Your Quote is based on the information that you provide. Which means we calculate in things like; weight, class, lift gates, busines or residential pickup or delivery and whether the shipment locations require any special handling charges.

    Rest assured that as long as the information provided is accurate you will only pay the amazingly low rate that you were quoted.

    We continuously strive to establish ourselves as the top provider of engine, transmission and automotive parts shipping.

    No sales ploys, no hidden fees; just our lowest price up front, our hardest work throughout, and your satisfaction in the end!